Uist Wholefoods Co-operative

This page contains information about how we manage large orders, who pays to arrange returns, and other stuff. Email me if there is anything we should include here.

General

These terms and conditions set out the basis on which you can use our website and place orders for items from the Uist Wholefood co-op. By ordering goods from the Wholefood Co-op you are deemed to have understood and accepted these terms. If you are unhappy with any aspect of these, then you should contact us before placing an order with us. This website and our Terms and Conditions have been designed for use within the United Kingdom.

You may contact us here

or by email to uistwholefoods@hotmail.com.

Orders

When you send an order to the Uist Wholefood Co-op, we place that order on your behalf with Highland Wholefoods Co-operative, and arrange delivery of your order to a central collection point on the Uists. You can only order from the Uist Wholefoods Co-op if you can collect your order from the Uists. A Contract between the customer and Uist Wholefoods co-op for the purchase of Highland Wholefood Co-op products will only exist once an order has been accepted and processed.  This does not affect your statutory rights.

Prices and availability of goods is subject to change without notice, dependant on market forces beyond our control. This means that the price in the Highland Wholefoods Catalogue may be different to that charged at delivery. We cannot accept returns on the basis that the price has changed, unless you are prepared to pay the cost of returning goods by carrier or post; please refer to our Returns section.

For very large orders (over £100) we will charge a £20 deposit, to be paid at the time of placing the order. This will be deducted from your final invoice.

Delivery Charges

We do not charge for delivery of your order from Inverness to the Islands. We do not have a delivery service from the central collection point, but will do our best to put you in touch with fellow-customers who may be able to help out.

Delivery

In general, if goods are available, they will arrive on the island a week after the publicised order date. We do not have a ‘next day delivery’ service. All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.

If goods are not available from Highland Wholefoods at the time of the order, they will not be re-ordered, and you will not be invoiced. We have asked Highland Wholefoods not to substitute for items that are not in stock.

Cancellation

You may cancel your order for any reason up to the point at which it is sent to Highland Wholefoods, which will be the order date posted on the website. If you wish to cancel your order at any time after this, we will try to contact Highland Wholefoods on your behalf to arrange this. Goods ordered on your behalf can only be returned if you pay the cost of returning goods by carrier or post; please refer to our Returns section.

Payment

We send out invoices once the orders have been received from Highland Wholefoods. We accept payment by cheque, or by bank transfer. Payment in full within 28 days of invoice.

Our Guarantee

If you are not satisfied with your order, we will return it to Highland Wholefoods and deduct the item from your invoice. Valid reasons will include:

Returns

If you have ordered an item that you decide that you do not want, then you will be liable for the full cost of returning the item to Highland Wholefoods Co-op. Returns should be arranged with the administrator. The Uists Wholefood Co-op will arrange returns through the cheapest method possible. The main carrier for returns is Uist Parcel Service. Where it is cheaper, items may be posted back. In order to minimise the cost to you, we may offer the item for sale to other members for two weeks, before returning the item to Highland Wholefoods Co-op.  If the item has been opened, or rendered unsaleable in any way, then you will be liable for the full cost of the item.

Disclaimer & Limitations of liability

While the Uist Wholefood Co-op uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Uist Wholefoods Co-op will not be responsible for any errors or omissions or for the results arising from the use of such information.

Further, the Uist Wholefoods Co-op will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Uist Wholefoods Co-op does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with the Uist Wholefoods Co-op.

The Uist Wholefoods Co-op shall not be liable to the Customer under the Contract in any way whatsoever for destruction, damage, delay or inability to carry out its business arising out of war or civil commotion, strikes, lockout and industrial disputes, failure of utility service or transport network, fire, storm, explosion, floods or bad weather, breakdown of machinery or plant, malicious damage, compliance with any law governmental order rule direction or regulation or any act of God or default of suppliers or sub-contractors. The Uist Wholefoods Co-op shall further be under no liability to the Customer for any circumstances beyond the Uist Wholefoods Co-op’s control.

Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Complaints

The Uist Wholefood Co-op welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.